At DOGDOGDOG, your privacy matters. This policy explains the information we collect, why we collect it, and how we protect your rights.

When you contact us, whether by email, through our website, or in person, we may receive personal information from you. This can include (but isn’t limited to):

Your name and contact details.

Your job title, company information and postal address.

Project information you share with us.

Opinions, feedback or notes from discussions.

Records of any financial transactions.

We only collect information that helps us run our business responsibly and effectively. This includes handling enquiries, managing projects, delivering work, issuing invoices, and keeping you informed about anything relevant to your project.

Please avoid sending information we haven’t asked for or don’t require.

We keep your information only for as long as it’s genuinely needed, either for the purposes outlined in this policy or for as long as you allow us to. We aim to keep all information accurate and up-to-date, and you’re welcome to request corrections or deletion at any time.

We take basic but effective steps to keep your data secure:

All devices are password-protected.

Devices are locked or logged out when unattended.

Files are stored in secure cloud platforms (such as Google Drive) and only accessible to team members who need them.

We do not share your information outside DOGDOGDOG unless:

You have asked us to.

It’s necessary for a specific business reason (for example, sharing details with a collaborator or supplier involved in your project).

We are required to do so by law.

Financial information is only accessed by those who need it: our bank, our bookkeeping software, and our accountants — all of which are GDPR-compliant.

Our website may use cookies, small files that support site functionality or help analyse website traffic. Cookies don’t give us access to your device or any information you haven’t chosen to provide. Most browsers accept cookies automatically, but you can change your settings at any time to block them.

Our site may contain links to external websites. We have no control over those sites or their privacy practices, so we recommend reviewing their privacy policies before sharing any personal information.

If we receive a legally binding request, such as a court order, regulatory requirement, or formal request from an authority, we may be required to share certain information.

A data breach involves the accidental or unlawful loss, disclosure or alteration of personal information that could impact an individual’s rights, confidentiality or financial security.

If a breach occurs, we will:

Record it internally.

Notify anyone affected if there is a significant risk.

Report it to the Information Commissioner’s Office (ICO) within 72 hours where required.

You can ask us at any time to:

Access the data we hold about you.

Update or correct your information.

Delete your data.

Request a copy of your data.

To do so, simply contact: woof@dogdogdog.tv